// support
Support
Write to klaus@7eicher.net. Include your device, the app version (Settings in the app) and, if something failed, the message the app showed. Please never send tokens or API keys.
Signing in doesn’t return to the app
After you approve access on PostHog’s page, your phone should switch back to MobileHog by itself. If you land on a page saying “Signed in” instead, open MobileHog once; the connection is usually already there. If not, sign in again from the app.
I use self-hosted PostHog
Choose the API key option when connecting, enter your instance address, and paste a personal API key with read access. The app shows which permissions it needs while you create the key.
A screen says a permission is missing
Your PostHog sign-in or API key doesn’t include access to that area. Use “Remove connection” in Settings, then connect again, granting access to the projects you want to see.
A tile shows “not calculated yet”
PostHog hasn’t cached a result for that insight recently. Pull down to refresh to ask PostHog to calculate it. MobileHog doesn’t do this automatically, so it never spends your query quota in the background.
Something else
See the FAQ, or write to us. We read everything.